Read below for answers to the most frequently asked questions about client sessions at IntraSpectrum Counseling – including length of sessions, contacting your therapist, cancel / reschedule policy, accessing the building for appointments & much more. Click here to browse the entire collection of FAQs.

What happens if I want to end my session before the 55-minute mark?

In order to bill the session to insurance, it needs to be 55-minutes in duration. You absolutely have the agency to leave a session early. Please note that if you do choose to leave early, you will be responsible for the full cost of the session. For information about our current fees, please see our Billing FAQs.

What does it mean if my therapist is working under supervision?

IntraSpectrum Counseling is committed to the professional growth and development of our clinicians, and our team includes therapists who work under clinical supervision. To become licensed to practice independently, all mental health providers must complete a minimum number of therapy hours under clinical supervision. This means that they meet on a regular basis with another clinician who is licensed, and more experienced in both therapy and supervision. The process ensures the efficacy of the therapist / client relationship, helps therapists develop diagnostic skills & intervention strategies and work through ethical questions, and it satisfies the requirement for state licensure. If your therapist is working under supervision, your case may be discussed during these clinical supervisory meetings, as needed. More information will be shared during your initial session, and we welcome you to ask any questions you may have.

Whom do I contact to cancel or reschedule my appointment?

Clients can cancel or reschedule an appointment without incurring late cancellation fee by giving us 2 full calendar days’ notice. For example, if your session is on January 5th, notice to cancel or reschedule needs to be given on or before January 3rd.

Please contact your therapist via email to cancel or reschedule a session, as they will be most able to quickly respond to your needs and take the appropriate action. Due to our therapists’ work schedules or time away from the office, there could be a delay in their reply to you. To account for this possibility, we use the date and time stamp on the email you send to your therapist for the cancellation policy and not when your therapist responds.

I emailed my therapist to cancel, but I haven't heard back yet. What should I do?

Clients can cancel an appointment without incurring a late cancellation fee by emailing their therapist at least two full calendar days’ in advance. Due to their work schedules or time away from the office however, there could be a delay in your therapist’s reply to emails from you. To account for this possibility, we use the date and time stamp on the email you send to your therapist for the cancellation policy — not the date and time stamp from when your therapist responds.

I emailed my therapist to reschedule, but I haven't heard back yet. What should I do?

Clients can reschedule an appointment without incurring a late cancellation fee by emailing their therapist at least two full calendar days’ in advance. Due to their work schedules or time away from the office, there could be a delay in their reply to emails from you. To account for this possibility, we use the date and time stamp on the email you send to your therapist — not the date and time stamp from when your therapist responds. If you give less than 2 calendar days’ notice, your therapist may try to reschedule your session, if possible. If they are able to do so, we will waive the late cancellation fee. However, this waiver is not guaranteed. Your therapist has a busy schedule and other clients, so you should not assume that your therapist will be able to reschedule your appointment on short notice. If you need to cancel or reschedule your appointment, you should provide at least 2 calendar days’ notice.

What happens if I talk on the phone with my therapist for more than 15 minutes?

The hourly fee of our therapists is $185. If you and your therapist meet more than the usual time, you will be charged accordingly. In addition to weekly appointments, we charge this same hourly rate for other professional services you may need, though we will prorate the hourly cost for work for periods of less than one hour in quarter of an hour increments. Other professional services include report writing, telephone conversations lasting longer than 15 minutes, attendance at meetings with other professionals you have authorized, preparation of treatment summaries, and the time spent performing any other service you may request of your therapist or ISC.

Can I give my therapist a present?

We understand your desire to thank your therapist, and we love that you are feeling good about your services at IntraSpectrum Counseling! The therapeutic relationship is unique in that trust and closeness are built between therapist and client, however the ethics of therapy prohibit therapists from accepting most gifts. If you feel grateful or warmly towards your therapist, we encourage you to express that to your therapist so that you can discuss this in therapy. Our therapists value your feelings and feedback.

How do I access the building for my in-person appointment?

Instructions regarding how to access the building are shared via email during our intake process, in the same message that confirms your first appointment. If you have been scheduled for your first appointment and are unsure how to enter the building, please review the email that provided the date / time of your first appointment. Your therapist is copied on this email and can also answer any specific questions you may have about our locations.


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