Read below for answers to the most frequently asked questions about getting started with therapy at IntraSpectrum Counseling – including the inquiry process, requesting a therapist, what to expect before & during initial sessions, waitlists & much more. Click here to browse the entire collection of FAQs.
How do I begin therapy with IntraSpectrum Counseling?
To get started with therapy services, please complete and submit the online inquiry form on the Get Support page of our website. The inquiry form lets you share important information (regarding the type of therapy you are interested in, issues you’d like to address in therapy, specific preferences or requirements in a therapist, your availability, etc.), that will help us match you with a therapist.
Once you’ve submitted the online form, we will reply to the email address you provided on the form with any questions and with a suggested therapist & session time for your consideration. Our Client Services team will also verify your outpatient mental health coverage, and whether there may be a deductible, co-pays or co-insurance, and/or yearly session limits. Please remember that we recommend you always call your insurance carrier to verify your coverage and benefits as well.
Can I make a request for a certain type of therapist?
We absolutely welcome any kind of request of this sort. When you initially contact us, please don’t hesitate to share your preferences, and we’ll do everything we can to attempt to match you with the therapist who seems like they’d be the best fit for you. To learn more about our team of clinicians, click here.
What can I expect prior to my first session?
Once you complete the inquiry form on our website, our client services team will reach out confirming the receipt of your inquiry, and will provide you with information regarding your insurance coverage or will ask for any additional information needed from you before you are able to begin services. You will then be offered an appointment time, which you can either confirm or request a different time or therapist. Once you have confirmed the appointment time, we will send you a link to our client portal where you will be able to verify your information and complete necessary intake paperwork. Once the paperwork is complete, we will send you an email confirming your appointment time and scheduling you with an initial session date. PLEASE NOTE: our current electronic health system requires the legal name and sex marker to file for insurance.
What can I expect during my first session?
Therapists will review the paperwork you completed prior to the first appointment. During the first two sessions, clients can expect their therapist to talk with them about a number of aspects of their history, current functioning, reasons for seeking help, and to provide initial recommendations for treatment. All individual, family, or relational sessions are 55 minutes long.
Many clients find it helpful to arrive a few minutes early so that they do not feel rushed at the beginning of the session. It is helpful to take a moment to breathe and consider what things you might want to address with the therapist during your time together.
Do you have a waitlist?
No, we do not maintain a waitlist for a specific therapist or for therapeutic services in general.
The therapist I am interested in seeing is currently not accepting new clients. May I be put on a waitlist for that therapist?
No, we do not maintain a waitlist for specific therapists. Therapists marked as “Not Accepting New Clients” on their bio page do not have availability for new clients. For purposes of client care, we instead match potential new clients with therapists who are able to take on new clients, because it could be a year or more before the unavailable therapist’s schedule opens. We’ll recommend therapists who have availability, and who we feel would be a good match for you based upon the issues you want to explore, and what you tell us you are looking for in a therapist. We always do our best to take client preferences and requirements into account when we offer a therapist match, and we will work with new clients to find the best match possible.
