Read below for answers to the most frequently asked general questions about IntraSpectrum Counseling – including hours, locations, holidays, building accessibility, COVID policies, parking & public transportation & much more. Click here to browse the entire collection of FAQs.
What forms of payment do you accept?
IntraSpectrum Counseling accepts major credit cards, and cash.
Can I still receive virtual / tele-health therapy if I am not ready to get therapy in-person?
Yes. We offer both in-person and tele-health online therapy (subject to health insurance provider policies). If you would like, or if your therapist believes you may clinically benefit from, tele-health therapy, you will be able to do so in the future. We are happy to assist if you are not sure about your health insurance provider’s policies regarding in-person vs. online therapy. Feel free to contact us at email@example.com.
What is your cancellation policy?
Clients can cancel or reschedule an appointment anytime without incurring a late cancellation fee by giving us 2 calendar days’ notice via email to your therapist. If you cancel an appointment with less than 2 calendar days’ notice, fail to show for your appointment, or are 15 or more minutes late for your appointment, you will be charged a $185 cancellation fee for the appointment. In addition, your insurance will not cover any missed sessions. For more information about our cancellation & rescheduling policy, please click here.
What are your hours?
Our therapists offer services seven days a week. Morning, afternoon and evening session times are available. Typically, clients will wait no longer than a few weeks from they time they submit an online inquiry form until their initial appointment.
What are your holidays / when are you closed?
Our offices observe four practice-wide holidays each year, so that our team members may spend time with their loved ones. IntraSpectrum Counseling is closed for:
New Year’s Day
Independence Day (July 4th)
- There will be additional times during the year when your therapist is out of the office due to PTO (planned time off). Your therapist will speak with you in advance regarding rescheduling if their time away will impact your session.
- Because our therapists offer services seven days a week, when we observe a holiday it is only for the day on which the actual holiday falls (e.g. we are open on the Friday following Thanksgiving, on Christmas Eve, on New Year’s Eve, etc.)
If you have any questions, please feel free to speak with your therapist.
Are your offices accessible for individuals with disabilities?
Our offices in the Loop (180 N Michigan Ave, Suite 1830) and one of our Andersonville offices (1511 W Berwyn Ave) are accessible for individuals with disabilities. Our other Andersonville office (5340 N Clark, Suite 212) is not accessible for individuals with disabilities.
If you have a disability or other mobility need, please share that information and your accessibility needs during the intake process, to ensure that IntraSpectrum Counseling and your therapist can best support you.
Do your office locations require that I sign-in (share my name or show a photo ID)?
Building management for our Loop office (180 North Michigan Ave, Suite 1830) does require visitors to show photo ID and sign-in and out when entering and leaving the building lobby after 6pm on weeknights and all day on weekends.
We understand that the building management’s policy may trigger difficult feelings for some, and we sincerely apologize. Building management views this new policy as a security and safety measure. We have lodged our disapproval and inclusivity concerns about the policy with building management. Unfortunately, there is nothing we can do as a tenant to change it.
To help advocate for our clients, guests, visitors and team members and make this policy as unobtrusive as possible, we remain in communication with building management to share our concerns and obtain changes to make the building a safe and inclusive environment for all. In addition to posting the information here on our website, we have also added language to 1st appointment emails sent to clients with in-person appointments in the Loop. If you have any questions, please speak with your therapist or email us at firstname.lastname@example.org.
How can I request a copy of my records?
It’s easy to request a copy of your ISC records, and we are happy to assist. Simply download and complete the Authorization to Obtain or Release Information form and send it to us via email (to email@example.com) or via fax to (312) 263-1933. Requests are typically handled within 5-10 business days.
I was asked to provide my legal name during intake. Why did I need to provide it? How is it used? Where is it displayed?
We need your legal name to create a medical record. Additionally, we need a legal name to submit claims to insurance companies. The name on your insurance claim and the name on your insurance policy must match. If you change your legal name, please let us know so that we can update it in our system. Your legal name will be displayed on claims sent to your insurance company, your medical records, superbills, and invoices. Whenever possible, our electronic health record system will display your chosen name.
What does it mean if my therapist is working under supervision?
IntraSpectrum Counseling is committed to the professional growth and development of our clinicians, and our team includes therapists who work under clinical supervision. To become licensed to practice independently, all mental health providers must complete a minimum number of therapy hours under clinical supervision. This means that they meet on a regular basis with another clinician who is licensed, and more experienced in both therapy and supervision. The process ensures the efficacy of the therapist / client relationship, helps therapists develop diagnostic skills & intervention strategies and work through ethical questions, and it satisfies the requirement for state licensure. If your therapist is working under supervision, your case may be discussed during these clinical supervisory meetings, as needed. More information will be shared during your initial session, and we welcome you to ask any questions you may have.
Can I take public transportation? What about parking?
Our Loop location is located in the 180 N. Michigan Ave building (Suite 1830), right across the street from Millennium Park, between Lake and Randolph streets. For those taking public transport, we are a couple of blocks from the Lake St. El stop (most of the El train lines run through this station), as well as the Randolph St. Metra Station. For those traveling from the suburbs, we are just a little over a mile from the Ogilvie Metra stop. There are also a variety of bus routes that stop right in front of the building, via Chicago Transit Authority.
If you are driving, there are a number of parking garages in close proximity, and you can also find metered parking on nearby side streets; be sure to leave yourself extra time to search for a parking space if you decide to drive. (Pro-tip-Smartphone apps such as SpotHero and ParkWhiz can sometimes provide discounts for garage parking.)
Our Andersonville locations are located at 5340 N. Clark St., on the corner of Clark St. and Summerdale Ave., and 1511 Berwyn Ave. Clark St. bus routes and the Red Line El train (Berwyn stop) are the best public transport options. If you are driving, there is ample parking (some metered(Berwyn Ave), some not) available on Clark St., Ashland Ave., and several nearby side streets. Additionally, there is free parking in the US Bank parking lot behind the building (entrance on Summerdale Ave.) weekday evenings after 5:00pm, and on Saturdays after 1:00pm.
*Please do not park in the small lot behind the bank. This lot is reserved for bank and IntraSpectrum Employees.
Do I have to wear a mask while at your offices?
If your session is in person, masking is optional at all locations both in common areas and during therapy sessions. While face masks are not required, for the health and safety of all, we will continue to provide surgical masks in our waiting rooms for those who would like one.
Do I have to be vaccinated for COVID-19 to get in-person therapy?
Yes. All clients (adults and children) who are seen in-person are required to be fully vaccinated against COVID-19. Clients must submit proof of vaccination online, either via the initial Inquiry Form or the Client Portal. And for the health and safety of all, IntraSpectrum therapists & staff must also be fully vaccinated against COVID-19 and influenza.
What procedures are in place to help mitigate the spread of COVID?
We have several measures in place to help mitigate the spread of COVID.
- If your session is in person, masking is optional at all locations both in common areas and during therapy sessions. While face masks are not required, for the health and safety of all, we will continue to provide surgical masks in our waiting rooms for those who would like one.
- Therapists and staff must be fully immunized (with booster) against COVID-19 and influenza
- All clients (adults & children) visiting our offices for in-person therapy must be fully vaccinated against COVID
- An air filter with H13 True HEPA Air Purifier Filter runs at all times at each location
- Therapists sanitize all surfaces after each client (including couch and cushions), and again at the end of their shift
- Hand sanitizer is readily available in the common areas at all locations
- Appointment Reminder emails sent prior to each visit also remind clients that if their session is in-person and they have a fever, cough or other COVID-19 symptoms, that they should contact their therapist to reschedule the session
We continue to review the latest available data from the CDC and regional and local health officials to help maintain a healthy environment for all who visit our offices. Any updates to our policies will be communicated to the general public here on the ISC website, and to clients via their ISC therapist and Appointment Reminder messages (email & text) sent before each scheduled session. If you have any questions, please speak with your ISC therapist or email us at firstname.lastname@example.org.
I completed consent forms last year. Do I need to do them again?
Yes, in order for us to comply with various state and federal rules and regulations, all clients must re-sign our Informed Consent, Teletherapy Consent, HIPAA Privacy Notice, Credit Card Authorization, Emergency Contact Information, Medicare Opt-Out, and Cancellation and Rescheduling Policy each year. All policies and forms are also available on our website’s “Forms & Policies” page under “About Us,” and you can click here to view the page.
What does LGBTQ+ stand for and what do you mean by LGBTQ+ affirmative?
LGBTQ+ is an umbrella term for people who identify as Lesbian, Gay, Bisexual, Transgender, Queer and/or Intersex (also called Differences in Sexual Development, or DSD). The “Q” also stands for those who are questioning or in a state of flux with their gender and/or sexual identity.
IntraSpectrum Counseling is Chicago’s leading psychotherapy practice dedicated to the LGBTQ+ community. We strive to create an inviting, affirming and inclusive space for the vast spectrum of gender and sexual identities, as well as creating a sex/pleasure-positive space for non-heteronormative sexual expressions such as kink, poly, and open relationships. Our therapists have expertise in supporting LGBTQ+ clients, including specialized training in addressing the many intersections between mental health and the LGBTQ+ community.
What is IntraSpectrum's stance on Black Lives Matter, institutional and anti-racism?
Black Lives Matter. IntraSpectrum Counseling adamantly believes in and supports the Black Lives Matter movement. The systematic, state-sanctioned racism, oppression, and killing of Black and Brown bodies must end. Until a world exists where Black and Brown bodies live free of fear, there is no justice. We demand the defunding of the police, an end to the militarization of police, and an investment in true public safety that protects all bodies. That is the only way to accomplish true justice.
We cannot be silent on the harm and trauma happening in our QTBIPOC community. We know and understand that our QTBIPOC individuals have unique experiences and needs. We strive to honor and celebrate the needs and experiences of our QTBIPOC clients, team members, and community. Consequently, we are committed to dismantling systems of oppression by cultivating a community of accountability, educating ourselves and the people with whom we connect, speaking out against racism, examining our own internalized biases, and amplifying oppressed/marginalized voices.
Anti-Racism Commitment: Our mission to offer LGBTQ-affirming services is bolstered by our commitment to acknowledging the diversity and intersectionality we have in our community. Our work towards anti-racism is an ongoing journey and one to which we are staunchly committed. We deeply value the support and ongoing trust that the QTBIPOC community, as well as the LGBTQ+ community as a whole, have given IntraSpectrum Counseling. We seek to continuously earn that trust by being responsive to the moment, maintaining an openness to feedback, and investing in team members in ways that are representative of the intersectionality and diversity of our clients.