General FAQs

IntraSpectrum Counseling accepts major credit cards, and cash.

YES! All of our therapists are available for in-person or telehealth sessions. If you are interested in telehealth or your therapist believes you may clinically benefit from telehealth therapy, and it’s covered by your health insurance plan, we are happy to help you set that up. To get started, submit an inquiry form or contact us at help@intraspectrum-chicago.com and include that you’re interested in telehealth. And we can help you verify your health insurance coverage regarding in-person vs. online sessions if you’re not sure; let us know if we can assist. Click here for more info on telehealth sessions.

Clients can cancel or reschedule an individual, family, or relational therapy appointment anytime without incurring a late cancellation fee by giving us 2 calendar days’ notice. If you cancel an individual, family, or relational therapy appointment with less than 2 calendar days’ notice, you will be charged a late cancellation fee of $95 for all sessions except Sliding Scale sessions (which will continue to have a late cancellation fee of $40).

For example, if you have an appointment with your therapist on Wednesday, you need to give notice on or before Monday, which is 2 calendar days before the appointment on Wednesday. If you give notice on Tuesday or Wednesday, you will be charged a late cancellation fee as you did not give us 2 calendar days’ notice.

If you fail to show – or are 10 or more minutes late – for your appointment, you will be charged a no show fee. Our no show fee is the full out-of-pocket cost of the session.

Please remember that your insurance, your HSA, and your FSA will not cover or pay for the costs for sessions that you late cancel or no show. For more information about our cancellation & rescheduling policy for individual, family, and relational therapy, please click here.

Our group therapy cancellation policy differs from our individual, family, and relationship therapy cancellation policy. While we understand that emergencies happen, group therapy participants are expected to commit to all sessions of their group, as we build upon skills learned each week. Consequently, if you are unable to attend a session, whether your absence is planned or unplanned, you are responsible for paying the full fee for that session that you miss. For more information about IntraSpectrum Counseling’s Group Therapy Program, including the attendance policy, browse our Group Therapy FAQs.

We know it’s important to make therapy available when you are. It’s more likely you’ll be able to commit to therapy when your sessions can be scheduled around work and other important commitments. IntraSpectrum Counseling is open seven days a week, and our therapists work schedules that include weekend and evening times.

Our office hours are:

• Sunday: 9 am – 7 pm
• Monday: 10 am – 7 pm
• Tuesday: 10 am – 7 pm
• Wednesday: 10 am – 7 pm
• Thursday: 10 am – 7 pm
• Friday: 10 am – 7 pm
• Saturday: 10 am – 7 pm

We do not observe practice-wide holidays. While our offices are open every day during the year, each therapist maintains a different schedule and different calendar for holidays and leave. If you want to know whether your therapist is available for an appointment on a particular day or holiday, please contact them directly.

Our Andersonville office located at 1511 W Berwyn Ave is accessible for individuals with disabilities. Our other Andersonville office (5340 N Clark, Suite 212) is not accessible for individuals with disabilities.

If you have a disability or other mobility need, please share that information and your accessibility needs during the intake process, to ensure that IntraSpectrum Counseling and your therapist can best support you.

No. The exterior doors at our two Andersonville locations operate via a keypad lock. In-person clients will receive an email with information on accessing the office prior to their first appointment.

It’s easy to request a copy of your ISC records, and we are happy to assist. Simply download and complete the Authorization to Obtain or Release Information form and send it to us via email (to records@intraspectrum-chicago.com) or via fax to (312) 263-1933. Requests are typically handled within 5-10 business days.

We need your legal name to create a medical record. Additionally, we need a legal name to submit claims to insurance companies. The name on your insurance claim and the name on your insurance policy must match. If you change your legal name, please let us know so that we can update it in our system. Your legal name will be displayed on claims sent to your insurance company, your medical records, superbills, and invoices. Whenever possible, our electronic health record system will display your chosen name.

IntraSpectrum Counseling is committed to the professional growth and development of our clinicians, and our team includes therapists who have provisional clinical licenses and work under clinical supervision. To become licensed to practice independently, all mental health providers must complete a minimum number of therapy hours under clinical supervision. This means that they meet on a regular basis with another clinician who is licensed, and more experienced in both therapy and supervision. The process ensures the efficacy of the therapist / client relationship, helps therapists develop diagnostic skills & intervention strategies and work through ethical questions, and it satisfies the requirement for state licensure. If your therapist is working under supervision, your case may be discussed during these clinical supervisory meetings, as needed. More information will be shared during your initial session, and we welcome you to ask any questions you may have. Click here for more info on the benefits of working with a provisionally-licensed therapist.

Our locations are both convenient to public transportation and have parking options nearby.

Clark St. / Andersonville Office (5340 N. Clark St., Suite 212, Chicago IL 60640)
(Located at the corner of Clark St and Summerdale Ave)

• If you are taking public transportation, Clark St. bus routes and the Red Line El train (Berwyn stop) are the best public transport options to reach either of our Andersonville offices.
• If you are driving, there is ample free and metered parking on Clark St, Ashland Ave, and several nearby side streets. Additionally, there is free parking in the US Bank parking lot behind the building (entrance on Summerdale Ave), for in-person Clark St clients during non-banking hours only (weekday evenings after 5:00pm and Saturdays after 1:00pm). To ensure compliance with our lease when using the US Bank parking lot, please: (1) plan to arrive / park no more than 15 minutes before a therapy session, (2) depart the lot once you exit the building following a therapy session, and (3) if you plan to stay in-area after a therapy session, move your car to a parking space outside of the lot first.
• Please do not park in the small lot behind the US Bank parking lot. This lot is reserved for bank and IntraSpectrum employees.

Berwyn Ave / Andersonville Office ( 1511 Berwyn Ave., Chicago IL 60640)
(Located just north of West Foster Ave., between Ashland Ave and Clark St)

• If you are taking public transportation, Clark St. bus routes and the Red Line El train (Berwyn stop) are the best public transport options to reach either of our Andersonville offices.
• If you are driving, there is ample free and metered parking on Clark St, Ashland Ave, and several nearby side streets.
• Please be aware that in-person clients with evening / weekend sessions at the Berwyn Ave office are not authorized to use the US Bank parking lot at the Clark St office.

Yes, in order for us to comply with various state and federal rules and regulations, all clients must re-sign our Informed Consent, Teletherapy Consent, HIPAA Privacy Notice, Credit Card Authorization, Emergency Contact Information, Medicare Opt-Out, and Cancellation and Rescheduling Policy each year. All policies and forms are also available on our website’s “Forms & Policies” page under “About Us,” and you can click here to view the page.

If your session is in person, masking is optional at all locations both in common areas and during therapy sessions. While face masks are not required, for the health and safety of all, we will continue to provide surgical masks in our waiting rooms for those who would like one.

We have several measures in place for the health and wellbeing of our clients, team members, and visitors and guests in our offices:

• If your session is in person, masking is optional at all locations, both in common areas and during therapy sessions. While face masks are not required, for the health and safety of all, we will continue to provide surgical masks in our waiting rooms for those who would like one.
• All team members, including therapists, must be fully immunized against COVID-19, including annual booster vaccines.
• All team members, including therapists, must receive annual seasonal influenza vaccinations.
• Appointment Reminder emails sent prior to each visit also remind clients that if their session is in-person and they have a fever, cough or other symptoms, that they should contact their therapist to reschedule the session

Any updates to our policies will be communicated to the general public here on the ISC website, and to clients via their ISC therapist and Appointment Reminder messages (email & text) sent before each scheduled session. If you have any questions, please speak with your ISC therapist or email us at help@intraspectrum-chicago.com.

LGBTQ+ is an umbrella term for people who identify as Lesbian, Gay, Bisexual, Transgender, Queer and/or Intersex (also called Differences in Sexual Development, or DSD). The “Q” also stands for those who are questioning or in a state of flux with their gender and/or sexual identity.

IntraSpectrum Counseling is Chicago’s leading psychotherapy practice dedicated to the LGBTQ+ community. We strive to create an inviting, affirming and inclusive space for the vast spectrum of gender and sexual identities, as well as creating a sex/pleasure-positive space for non-heteronormative sexual expressions such as kink, poly, and open relationships. Our therapists have expertise in supporting LGBTQ+ clients, including specialized training in addressing the many intersections between mental health and the LGBTQ+ community.