Frequently Asked Questions addresses a variety of questions you may about appointments, payment, etc
What services does IntraSpectrum Counseling provide?
IntraSpectrum provides individual, couples, group, and family counseling to a range of clients in the Chicagoland area. We are highly collaborative and empathic, and we employ a variety of therapeutic strategies tailored to meet clients’ unique needs, which can (depending on our clients’ treatment goals) pull from psychodynamic, object relations, relational, person-centered, feminist, humanist-existential, mindfulness-based, and cognitive- and dialectical-behavioral philosophies.
To whom does IntraSpectrum provide services?
We are a generalist practice, well trained and skilled in working with a wide range of presenting concerns. We also offer several areas of specialization, including depressive and bipolar disorders, anxiety and eating disorders, body image, sexuality, coming out, gender identity, trauma, self-harm, and addiction. We work with clients of ages ranging from young adolescence through older adulthood.
Do you take insurance?
We accept Blue Cross/Blue Shield (BC/BS) PPO insurance plans. Mental health coverage varies from plan to plan, so we strongly encourage prospective clients to speak with an insurance representative prior to their first appointment. We recommend inquiring about outpatient mental health coverage, whether there may be a deductible, co-pays, or co-insurance, and if there are yearly session limits. We will bill BC/BS insurance for you. Blue Cross Blue Shield of Illinois
Also, if you are with a different insurance carrier, you may still be eligible for coverage at IntraSpectrum, but the process and reimbursement rates are different. Firstly, if you are seeking specialized care at IntraSpectrum with an expert in a certain area, you may be able to negotiate with your insurance company to obtain in-network reimbursement rates for our services. Otherwise, IntraSpectrum will be considered out-of-network. This means that we would provide you with receipts for the services rendered, and you would send those receipts to your insurance company for out-of-network reimbursement, which is often surprisingly good. Please call Dr. Jamie Gayle with any questions about fees or insurance.
Which forms of payment do you accept?
IntraSpectrum accepts major credit cards, checks, cash, or money orders.
What are your hours?
We offer appointments every day of the week, including weekends. Morning, afternoon and evening appointments are available. Typically, clients will wait no longer than 1-2 weeks from the first time they call or email until their initial appointment.
What if I’m interested in a certain kind of therapist? Can I make a request based on gender, sexual orientation, race, therapeutic style or other factors?
We certainly welcome any kind of request of this sort, but we may or may not be able to accommodate it, depending on Staff availability. When you initially contact us, please don’t hesitate to share with us your preferences, and we’ll do everything we can to attempt to match you with the therapist who seems like they’d be the best fit for you.
What should I do to prepare for the first session?
We ask clients who are using insurance to call their insurance companies before their first session and to bring their insurance cards to that meeting. Clients may also consider bringing contact information for any other past or current treatment providers with whom they feel it may be helpful for IntraSpectrum therapists to communicate. Therapists will provide a few minutes of paperwork for clients to complete at the start of their first session, which typically lasts one hour. For the intake, clients can expect their therapist to talk with them about a number of aspects of their history, current functioning, reasons for seeking help, and to provide initial recommendations for treatment. Individual sessions thereafter are 45-50 minutes long.
What if I am taking or will need to take medication? Do you offer psychiatric services?
When clients are already taking medication when they start working with an IntraSpectrum therapist, that therapist will communicate on a regular basis with the client’s medicating provider to ensure coordinated care and that providers are working as a team. Alternatively, if clients are not currently taking medication and decide with their therapist at any point that they would like to consider pharmacotherapy, IntraSpectrum provides referrals to local psychiatrists with whom we maintain strong working relationships.
Can I take public transportation? What about parking?
Our Loop location is located in the 180 N. Michigan Ave building (Suite 1040), right across the street from Millennium Park, between Lake and Randolph streets. For those taking public transport, we are a couple of blocks from the Lake St. El stop (most of the El train lines run through this station), as well as the Randolph St. Metra Station. For those traveling from the suburbs, we are just a little over a mile from the Ogilvie Metra stop. There are also a variety of CTA bus routes that stop right in front of the building. Chicago Transit Authority
If you are driving, there are a number of parking garages in close proximity, and you can also find metered parking on nearby side streets; be sure to leave yourself extra time to search for a parking space if you decide to drive. Please call us if you have any questions or concerns about the best route for you as you consider your transportation options, and we’d be glad to help.
Our Andersonville location is located at 5340 N. Clark St., on the corner of Clark St. and Summerdale Ave. Clark St. bus routes and the Red Line El train (Berwyn stop) are the best public transport options. If you are driving, there is ample parking (some metered, some not) available on Clark St., Ashland Ave., and several nearby side streets.